"I loved it. So many times we overcomplicate this business. You can take computer reports, velocityreports, any kind of reports you want to and go lay out your counters by computer. But if you simplythink like a customer, you will do a better job of merchandise presentation and selection than any otherway. It's not always easy. To think like a customer, you have to think about details. Whoever said 'retailis detail' is absolutely 100 percent right. On the other hand it's simple. If the customers are the bosses, allyou have to do is please them."I couldn't agree with David more. Everything we've done since we started Wal-Mart has been devotedto this idea that the customer is our boss. The controversies it has led us into have surprised me, butthey've been easy to live with because we have never doubted our philosophy that the customer comesahead of everything else. DON SODERQUIST, FORMER PRESIDENT OF BEN FRANKLIN, NOW VICE CHAIRMANAND CHIEF OPERATING OFFICER, WAL-MART: "Anyway, we would split up and go to all these different showrooms. We'd walk in, and they'd say,'Who are you with' 另类 专区 欧美 制服|97人人模人人爽人人喊|手机在线电影 of having some family. Would you like me to tell you something?